PRIVACY POLICY
ARTtouchesART Films Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- How to complain
Contact details
ARTtouchesART
12 Old Bond Street
London W1S 4PW
T: 020 3637 5430
E: info@arttouchesart.com
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
- Names and contact details
We collect or use the following personal information for the operation of client or customer accounts:
- Names and contact details
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification– You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure– You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing– You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing– You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability– You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
- Directly from you
How long we keep information
- 365 days
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
PAYMENT POLICY
A 50% deposit is required to book the production. The remaining balance is due within 14 days after delivery of media.
Client understands that the specified terms of payment are based upon payments within 14 days. If client chooses to defer paying any amount beyond the date on which it is due, client may be charged at the producer’s discretion, as additional consideration, an amount equal to the current prime rate +2% (as charged by producer’s bank from time to time) on unpaid amounts until paid, compounded monthly. Ownership of the media does not transfer until full payment is made to producer.
CANCELLATION POLICY
A cancellation fee of 50% of the rate quoted will apply if the client cancels or postpones the shoot within 48 hours from the agreed crew call time. A cancellation fee of 100% of the rate quoted will apply if the client cancels or postpones the shoot within 24 hours from the agreed crew call time. These cancellation times are to be measured by standard business days, excluding weekends and public holidays.
Client must provide written notification of any cancellations or postponements.